Live chat operators and chat sales agents

Solutions

Live Online Agent

Automobile Industry

LIVE CHAT AND ONLINE SALES AGENTS

Using our online sales agents you can qualify every visitor to your site as a potential lead. Best of all this is live & in real-time and can be monitored by you using our in house software at your location. You will qualify more leads by using our live online Chat Agents guaranteed. Your new online sales agent will Invite chats with the visitors of your website to generate a qualified leads and by the time the visitor has moved onto the next website of one of your competitors you have all the info you need to contact the lead and close the sale before they have the time to move on to someone else. If you are using an online ecommerce shopping cart our agents will push your visitor to the cart quickly helping them find the products they need.

In the online market place there are simply two things that matter to any customer - pricing and quality of service - but without quality customer support, even the lowest prices will not build a loyal customer base.

By integrating high-quality, personal, LIVE customer support into your web site, you can finally create an online presence that will inspire confidence and loyalty from your customers, while increasing your sales up to 35%.

Our professional and highly skilled Zbpo Live Agents greet your visitors when they visit your website and assist them through for their entire stay. Our Zbpo Live Agents try to convince your website-visitors about your products and services and answer any queries they may have. They then try to generate sales leads, and cross-sell other related products to your customers resulting in higher sales.

Increase Sales	Reduce Costs	Increase Customer Satisfaction
- by providing real time assistance, you can resolve issues at the point of sale enabling customers to complete their purchases. Live Chat also allows you to sell additional products and services by offering special deals and cross selling.	- online, your operators can handle multiple calls concurrently while at the same time not incurring phone charges.	- by providing real human interaction and instant problem resolution, customers have a positive experience and are much more likely to return when making future purchases.

Create Quality Customer Relationships

Providing human interaction in a traditionally impersonal medium gives a distinct edge. With Zbpo, operators are able to see what each potential customer is viewing along with their path through your site, all in real-time. Online customer service agents can greet customers and offer assistance as they would if they were in a physical store, allowing the customer to have a unique and personalized shopping experience while visiting your site. It's a proven fact that customers are 3 times as likely to make a purchase, and will purchase 35% more if they have chatted with a live sales representative.

Saves Everyone’s time

No one likes to wait - especially if they have a problem or have a question before committing to a purchase. An average customer service call via telephone lasts 30 minutes, with a great majority of that time spent on hold. This lag-time defeats the convenience and immediacy that makes online shopping so attractive - and the sale could be lost. With Zbpo live-chat, that time can now be reduced to as little as 2 minutes from start to finish with little to no 'hold' time, increasing your chance of closing the deal.

Online customer service representatives are also able to handle several chats simultaneously, being able to better serve a larger number of customers.

Saves Everyone’s Money

Along with that 30 minute traditional phone support call comes long distance charges and 800 service fees. Utilizing chat over the internet, it is possible for businesses to save up to 80% on their sales and support communications costs!

You can also eliminate the need for your own customer service centers because Zbpo allows customer service, sales and technical representatives to be location independent while remaining constantly in touch!

By reducing overhead and keeping costs low, profit can be kept up. You can finally achieve low costs while maintaining quality, personal, EFFICIENT, customer support.

Contact sales@zbpo.com if you would like to start increasing your website sales. We are so confident that you will increase your sales and customer satisfaction that we are willing to offer you a 2 week free trial of our services. Contact us today to find out how to get started.